SmartFlow-AI (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Services, or interact with us.
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name, email address, phone number, billing information, business details.
b. Non-Personal Information
Browser type, IP address, operating system, referring URLs, and usage data.
c. Information You Provide
Content you enter into our AI systems (e.g., CRM data, chat logs, voice recordings).
d. Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze traffic, and personalize content.
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve our Services.
Customize user experiences with AI-driven tools.
Process transactions and manage billing.
Respond to inquiries and provide support.
Send updates, offers, and promotional materials (with opt-out options).
Ensure compliance with legal obligations.
3. Sharing of Information
We do not sell your personal information. We may share data with:
Service Providers: Third-party vendors that help us deliver Services (e.g., hosting, payment processing, CRM platforms).
Legal Compliance: To comply with applicable laws, regulations, or legal processes.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
4A. If you require HIPPA compliance it is available for additional fees and will be discussed prior to onboarding.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Depending on your location, you may have the right to:
Access, update, or delete your personal information.
Opt out of marketing communications.
Restrict or object to data processing.
Request data portability.
To exercise these rights, contact us at the email below.
7. Children’s Privacy
Our Services are not directed toward individuals under 18. We do not knowingly collect information from minors. If we become aware of such data, we will delete it promptly.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with a new “Effective Date.” Your continued use of our Services after changes indicates acceptance.
10. Governing Law
This Privacy Policy is governed by the laws of the State of Florida, specifically St. John’s County.
11. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us at:
SmartFlow-AI
320 Treasure Harbor Dr.
Ponte Vedra, FL, 32081
Email: [email protected]
Phone: 9043381711
Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.